Everything Medical Imaging Equipment Service publishes on medical equipment field service in one place: the full service overview, the related services we provide, and the locations we cover.
This is the index for medical equipment field service. If you already know which service you need, go straight to it below; if not, the full overview explains what each one covers.
Field service means the technician comes to the equipment, which is the right model for devices that cannot leave the department without cancelling a day's work. It puts a premium on arriving prepared.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
Scope is written down before the work begins, including what is excluded. Most disputes about equipment service are really disputes about scope that nobody put in writing.
The documentation is not administrative overhead; it is the deliverable that outlives the visit. When an inspector, an insurer or a lawyer asks what condition a device was in on a particular date, the record is the entire answer, and a facility either has it or does not.
There is no charge for the conversation that establishes whether you need this service at all.
Current developments in medical equipment field service, with sources for further reading.
Primary regulations and standards referenced on this page. Where a standard is published commercially it is named in full rather than linked to a copy.
