Everything Medical Imaging Equipment Service publishes on laboratory equipment field service in one place: the full service overview, the related services we provide, and the locations we cover.
Looking for laboratory equipment field service? Start with the full overview for scope and pricing context, then use the service links to reach the detail you need.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
Findings are reported plainly, including the ones that mean a device should be taken out of service.
Field service means the technician comes to the equipment, which is the right model for devices that cannot leave the department without cancelling a day's work. It puts a premium on arriving prepared.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Work is performed to manufacturer specification and the applicable regulatory standard, and the record says which one was applied.
Every visit produces documentation an inspector can read without a translator: what was done, to what standard, by whom, and when it is next due.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Scheduling is agreed rather than imposed. Clinical operations set the window, and work that cannot fit inside it gets planned around a shutdown rather than forced into a working day.
Service records are read at the worst possible moment - after an incident, during an accreditation survey, in discovery. That is the audience they should be written for, which means legible, specific and dated rather than signed off in bulk.
Quotes are specific to the equipment in front of you. The scope is agreed before the work is quoted, not after it is done.
Current developments in laboratory equipment field service, with sources for further reading.
